Refund Policy

1. The short version

Every plan is billed monthly, in advance, with no minimum term. You can cancel at any time, and once you cancel you are simply not billed again. We do not refund a billing period that has already been paid, because the hosting, security, and any included updates for that period have already been provided or reserved for your site.

2. Cancelling

Email contact@sevrenstudios.com to cancel. No notice period is required. You choose whether your site is taken offline immediately or stays live until the end of the period you have already paid for. Either way, your next billing date simply does not happen.

3. When a refund does apply

• Duplicate or mistaken charges, for example if a payment was taken twice for the same billing period due to an error on our side, we refund the duplicate in full.
• We failed to deliver, if we take payment for a new site build and do not deliver a working website within the agreed timeframe (see your plan on our pricing page), you're entitled to a full refund of that setup charge.

4. When a refund does not apply

• Change of mind after a billing period has already started and been paid for.
• Not using the included monthly updates during a billing period, they don't carry over and aren't refundable if unused.
• Cancelling partway through a paid period, service (or the option to keep your site live) continues for the rest of that period instead of a partial refund.

5. How refunds are paid

Where a refund is due, it is paid back through Payfast to the original payment method used, usually within a few business days of us confirming the refund is owed.

6. Questions

If something about a charge looks wrong, email contact@sevrenstudios.com and we'll sort it out directly, this policy is meant to be applied fairly, not used as a reason to argue about a genuine mistake. See also our Terms & Conditions.